Last updated: 3 November 2026

We ship from London, United Kingdom, to the UK, Europe and selected countries worldwide. This policy explains how and when your order will reach you.

Processing

Orders are usually prepared and dispatched within 1–2 working days. Orders placed on weekends or bank holidays are dispatched on the next working day. You will receive an email with tracking details as soon as your order is on its way.

Delivery times

• United Kingdom: usually 2–3 working days after dispatch.
• European Union: usually 3–5 working days after dispatch.
• Other countries: usually 3–5 working days after dispatch, or as shown at checkout for express courier services such as DHL and FedEx.

Delivery times are estimates and are not guaranteed. They may be longer during busy periods such as Ramadan and Eid, or because of courier or customs delays.

Delivery charges

Delivery charges depend on your destination and are shown at checkout before you pay. Any free delivery offer will also be shown at checkout.

Customs, duties and taxes

For orders outside the UK, import duties and taxes may apply. Where our checkout offers it, these are calculated and paid at checkout, so there is nothing more to pay on delivery. Some international orders are processed by our partner Global-e, which handles payment, duties and delivery for those orders. If duties are not collected at checkout, they are the responsibility of the recipient.

Tracking your order

Use the tracking link in your dispatch email to follow your parcel. If you have not received a tracking update within 3 working days of dispatch, please contact us.

Address details

Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away. We can change the address before your order is dispatched, but not once it is with the courier.

Lost or damaged parcels

If your parcel has not arrived within the estimated delivery time, or arrives damaged, please contact us with your order number. We will work with the courier to find it, and if it is lost or damaged in transit we will send a replacement or give you a full refund.

Questions

Email amalluxeselection@gmail.com or message us on WhatsApp at +44 7803 425930.